Success Story
How A top customer experience management company Built Enterprise-Ready Contract Intelligence Across Thousands Of Agreements
“Within the first year of launching the new contract database, turnaround time for contracts improved by more than 50%, and even as the business grew, the efficiency of the new database allowed lower cost of delivery due to the need for fewer contract review resources.”
Company
Customer Experience Management
Employees
10K+
Headquarters
California, United States
Industry
Technology & Software
Challenge
Before partnering with Brightleaf, the client faced significant operational and governance challenges due to fragmented contract storage and inconsistent metadata structures.
Contracts were scattered across multiple platforms, employee laptops, and physical files with no standardized naming conventions or centralized visibility. Critical contractual terms were not reliably reportable across systems, creating reporting delays, manual review bottlenecks, and limited visibility into expired or duplicate agreements.
The organization also faced increasing regulatory pressure and scalability concerns as contract volumes continued to grow.
Key challenges included:
- Contracts distributed across disconnected repositories
- No standardized metadata model or naming convention
- Limited visibility into duplicate or expired agreements
- Reporting delays and manual review dependency
- Critical contractual terms not reliably searchable or reportable
- Scalability and governance limitations across system
Solution by Brightleaf
Brightleaf implemented a structured contract intelligence initiative designed to standardize, validate, and prepare the client’s contract repository for enterprise-scale operations.
The engagement began with discovery and scoping to define the target metadata schema and delivery framework. Brightleaf then applied its AI-powered extraction technology to rapidly extract key contractual terms and metadata from more than 4,000 legacy agreements.
To ensure accuracy and consistency, every extracted attribute was validated through attorney-in-the-loop review workflows. Brightleaf also performed repository cleanup and deduplication to eliminate redundant agreements and improve data quality before migration into the target system.
The engagement included:
- AI-powered extraction of key contract metadata
- Attorney-led validation workflows
- Deduplication and repository cleanup
- Standardized metadata structuring
- CLM-ready delivery and deployment support
Over the course of the project, Brightleaf structured more than 80,000 contract attributes, removed over 1,000 duplicate agreements, and delivered the fully validated repository within 90 days.
Following implementation, the organization established a centralized source of truth for enterprise agreements, improved governance through validated metadata structures, and achieved a 50% improvement in contract turnaround time while reducing review overhead as the business scaled.
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